Access Issues, Post here with as much detail as possible Options

[Imhotep]

Hi all,

Pami (Lady Poet) had started a thread as a welcome back to MM last week in the newbie forum. The discussions have veered off the welcoming her back to her having access issues. Others have joined in so I want to start a separate thread here to continue the discussions.

I'm merging some of those replies into this thread and ask that you post here should you have any issues, concerns or questions about the site.

In order to diagnose the issue, we need SPECIFIC details from you, i.e. what you are clicking on, where you are in the forum and what is happening. This is crucial in helping to determine what may be happening.

Thank you!
~Cleo and Imhotep

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This is the first 'moved post from Pami's thread:

Interesting. I've rebooted the server just to make sure anything that might not have been showing up in task manager was cleared out. It also applied another couple of minor updates while it was at it, so we'll see.

I've also been poking around some of the website speed testing sites and you can see a fairly typical load time report at http://forums.mosaicmusings.net/~pclark/testhttp.htm (ignore the pop up or active content prompt, something with how Word saves web pages I think). To me those numbers seem pretty normal for the graphic nature of the site (and pretty average to other Invision forums I pointed that site at for comparison) but I'll keep digging. Abnormally slow page loads (more than 10-15 seconds) are annoying to all and will be rectified..

Next time slow page loads happen, it would be nice to know if those having problems with the forum URL have any issues with http://www.mosaicmusings.net at the same time. Feel free to use the contact link over there to report issues with the forums, we like to know when these things happen. Since we're on the same physical network as the server, we don't run into any of these issues locally and so unless the site is completely offline it's difficult for us to know if there are issues.

Thanks.
I

[Cleo_Serapis]

Peter added a little whatever you wanna call it at the footer (the bar where the skin selection list and low-fi version appear) that measures how quickly the page is generated on our end. It's been reading at 3-5 hundreths of a second for the system to shove it out our connection. We haven't been able to diagnose why it's not loading within 1-5 seconds on some remote member's systems. What does loading www.mosaicmusings.net site look like? Does that take as long as well? Has anyone tried Firefox to rule out IE issues? Have you deleted your temp files and reloaded the page? Can you try using the absolute lightest graphically intense skin we have called IB.Board Pro or the next lightest call Holiday Lite skin to see if that loads quicker? The other thing is to try clicking the "Lo-Fi Version" link also located in that footer next to the skin selector (which dispalys raw text only).

Peter would also like to remote desktop to someone's computer who's having this problem to see if it can be diagnosed from the other end. When you are planning to log in again, please PM Peter (Imhotep).

TTYL
Lori

BIG STORM COMING AGAIN TODAY...