Access Issues, Post here with as much detail as possible Options

[Imhotep]

Hi all,

Pami (Lady Poet) had started a thread as a welcome back to MM last week in the newbie forum. The discussions have veered off the welcoming her back to her having access issues. Others have joined in so I want to start a separate thread here to continue the discussions.

I'm merging some of those replies into this thread and ask that you post here should you have any issues, concerns or questions about the site.

In order to diagnose the issue, we need SPECIFIC details from you, i.e. what you are clicking on, where you are in the forum and what is happening. This is crucial in helping to determine what may be happening.

Thank you!
~Cleo and Imhotep

-----------------------------------

This is the first 'moved post from Pami's thread:

Interesting. I've rebooted the server just to make sure anything that might not have been showing up in task manager was cleared out. It also applied another couple of minor updates while it was at it, so we'll see.

I've also been poking around some of the website speed testing sites and you can see a fairly typical load time report at http://forums.mosaicmusings.net/~pclark/testhttp.htm (ignore the pop up or active content prompt, something with how Word saves web pages I think). To me those numbers seem pretty normal for the graphic nature of the site (and pretty average to other Invision forums I pointed that site at for comparison) but I'll keep digging. Abnormally slow page loads (more than 10-15 seconds) are annoying to all and will be rectified..

Next time slow page loads happen, it would be nice to know if those having problems with the forum URL have any issues with http://www.mosaicmusings.net at the same time. Feel free to use the contact link over there to report issues with the forums, we like to know when these things happen. Since we're on the same physical network as the server, we don't run into any of these issues locally and so unless the site is completely offline it's difficult for us to know if there are issues.

Thanks.
I

[Cleo_Serapis]

It seems we've been able to work through Arnfinn's (John) and Lady Poet's (Pami) issues and I believe Psyche (Sylvia) is also getting pages loading faster now too. It's one of these things where every person's computer settings are different and it CAN affect how the forum works for them. We've not changed a thing on our end, so the first question we always ask is, "Has anything changed recently on your end, your ISP, your PC, new software, updates, patches etc.?"

One tip I'd like to share that I use myself when traveling to see my folks (as they're on dial-up):
Go into your control panel and scroll down to the section on the left with the heading: OPTIONS
then click on Board Settings


In the section titled: Board Display Settings, the following three questions can be changed to NO. That way, you won't get all our mini-plaques to load, avatars and other images.

Do you wish to view members signatures when reading topics? Yes or No
Do you wish to view images in posts, such as smilies and posted images? Yes or No
Do you wish to view members avatars when reading topics? Yes or No

Another tip is to use either the Holiday Lite skin or the IP.Board Pro skin as they are less intense on graphics.

This will speed up things considerably.
Give it a try!
~Cleo