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Mosaic Musings...interactive poetry reviews _ Suggestions for Improvement -> Cuneiform Chronicles _ MM ISP Change over

Posted by: Cleo_Serapis Jan 5 04, 17:39

Hi all.

Due to recent issues with our host, we are planning to change to another host in the next few days.

This will require us to take MM down during the change process for an hour or so. We will plan the change during our lowest traffic time in early morning EST.

We're sorry to inconvenience you, but we expect the change to make the site more stable, and we will NOT fool around when the host doesn't respond to our needs in a timely manner.

Stay tuned all. We'll send another PM and also update this thread I'll post in the Cuneiform Chronicles forum as well.

Thank you!

~Lori aka Cleo

Posted by: Jox Jan 5 04, 20:26

Thanks Lori / Peter.

This is the first time I've been able to get on here in 24 hours (though it may have been working whilst I was elsewhere). Off to bed now. Seems like your web-hosting firm is letting you down badly. Is it their fault or are severes in general in trouble? I see Ikonboard have their own hosting firm - would that be any use?

Cheers, James.

P.S. I believe that you were interested in buying a small boat - I've seen a second-hand one - looks quite nice. Let me know if you're still in the market.
:pharoah2

Posted by: Cleo_Serapis Jan 6 04, 06:12

LOL! No it's our host - they have connectivity issues. Peter has given them some insight on what needs to be fixed (being a network engineer), BUT they don't want to to listen to their customers. So, we are going elsewhere.....

Posted by: Imhotep Jan 6 04, 15:38

Greetings,

If you are seeing this message you are now connecting to the new server. Hopefully this will resolve the issues we'd been having.

Apologies again for the inconvenience,

Imhotep :tut:

Posted by: Jox Jan 6 04, 16:55

Peter,

Good evening (afternoon to you).

Thank you for your hard work.

I can now actually access MM again... good show!

I must say that this new server is faster, cleaner and tastes much better than the previous one. Also, it has a great Lemon scent and looks tremendous. Well, ok I exaggerate somewhat but it does seem very fast and smooth. You didn't sneak a broadband connection into my study did you?

Cheers, james.

Posted by: Cleo_Serapis Jan 6 04, 17:15

Whippeeee!
A side note: If you had topic trackers in place on the old server, those OLD links you had gotten in your email account prior to about 3:30 PM today EST will not work. However, all NEW postings to those topics should have the correct links in them now.

Cheers!
~Cleo

Posted by: Imhotep Jan 6 04, 17:39

Greetings,

Thanks - it wasn't as hard as it could have been. It's just unfortunate that we were forced to relocate the site because Jarvis was unable/unwilling to acknowledge/diagnose properly what was going on... Which is sad, because Jarvis was our previous host (the 'hosting' link from Ikonboard's homepage)...

Oh well, onward and upward. We'll see how this site is.

Take care!
I

Posted by: Jox Jan 6 04, 18:05

Peter,

Now, I'm very curious and about to be a pest (as usual)

If you can briefly (to save you time) say what the problem was I'd be interested. Moreover, why would IKB's "own" host not understand - don't they deal with this sort of thing on a regular basis? Do you know how the volume of traffic on MM compares to their usual clients?

This is certainly much faster than I ever remember MM - but, then again, I've tweaked my PC today so I can't isolate the variable. (Nevertheless, the Net is usually the slowest aspect of the whole chain - at least when I've not got ten windows open and one is doing 3d rotations).

Thanks again.

James.

Posted by: Imhotep Jan 6 04, 18:12

Well, Jarvis is connected to (more than one?) ustream provider for redundancy. What they told me is that late Sunday one of their connections started going up and down because the upstream provider had equipment issues. They told me that was fixed yesterday morning, but I still couldn't successfully load the forum reliably. They told me that they could, but I tend to question their methodology. I could get at the static pages, but anything that required CGI was just broken, and they wouldn't admit/pay attention to the issue I was reporting. I've had other rundowns with their '24x7' support not being all it's cracked up to be too, so in the end it was just easier to go elsewhere.

I could get into the technical details on MTU, packet size, BGP, redundant links, MBTF on routers and stuff, but I'd put everyone to sleep

Posted by: Jox Jan 6 04, 19:12

Peter,

Thanks, no that was interesting - so it was simply (an old-fashioned) very poor customer service in the end. You're right, it doesn't matter how much connectivity a webhost has to the backbone - if they cannot manage it (or don't care) it's no use.

Cheers, James.